Delivery & returns
We ship all orders that are made on business days before 5 pm (CET) and after receiving the payment via our courier service Frama on the same day to the indicated delivery address. If we deviate from this for particular reasons, you will receive a message via e-mail. However, in principle, an order will always be sent within 4 working days after receipt of the payment. We send all packages through Frama.
If you have not received the confirmation e-mail, it may be that these are being blocked by the spam filter of your e-mail program. We advise you to check your spam filter settings and adjust them if necessary. If you can not solve it, please contact our customer service, we are happy to help you.
We do everything we can to deliver you a perfect product. If the ordered product nevertheless does not meet your expectations, you can return it within 14 calendar days after receipt of the order at your own expense, to the following address: Mom in Balance, Wagenweg 146, 2012 NK Haarlem. Download the return form here.
We will resolve any problem as quickly as possible. If the solution does not meet your expectations, you can cancel the order without additional costs. The amount you have already paid will be refunded to you within 14 working days after the order has been returned. This warranty expires when a. The product has been worn and / or washed, b. you yourself have tried to repair a defect, c. the instructions and / or instructions for use have not been followed.
If you do not wish to purchase a product for any reason, you have the right to return the product within 14 calendar days. Return shipments are only accepted in this case if the packaging of the product is undamaged, the product is not worn and / or washed and is provided with all labels. The return costs are for your own account. Mom in Balance will refund the paid amount directly to your bank account within 14 working days after a product has been returned in good condition.