Shipping

We ship orders once a week, on Tuesdays. Once we’ve received your payment via Frama, your order goes out with the next shipment to the delivery address you gave when ordering. In a hurry? Please get in touch with us. For urgent orders, we can make an exception and deliver your package ourselves. If we need to deviate from this schedule for any reason, we’ll let you know by email.

Haven’t received a confirmation email? Your spam filter may have blocked it. Please check your spam filter settings and adjust them if necessary. Can’t figure it out? Contact our customer service. We’re happy to help.

Returns

We do everything we can to give you a perfect product. If your order doesn’t meet your expectations, you can return the item within 14 calendar days of receiving it. Return shipping costs are at your own expense. Please send your package to: Mom in Balance, Wagenweg 146, 2012 NK Haarlem. Download the return form here.

PLEASE NOTE: the Powermom sweater is an exception. It is made to order, so unfortunately it cannot be exchanged or returned. Check the size chart in the description to find your perfect size.

Guarantee

Is there a problem with your order? We’ll resolve it as quickly as possible. If the solution doesn’t meet your expectations, you can cancel the order at no additional cost. We will refund the amount you’ve already paid within 14 working days after we have received the returned order. This guarantee expires if:

a. the product has been worn and/or washed;
b. you have tried to repair a defect yourself;
c. the instructions for use have not been followed.

Don’t want to keep a product?

Then you have the right to return it within 14 calendar days, for any reason. We accept returns if the packaging of the product is undamaged, the product hasn’t been worn or washed, and all labels are still attached. Return shipping costs are at your own expense. Once we’ve received the product in good condition, we’ll refund the paid amount directly to your bank account within 14 working days.